Facing an issue with your Call or with managing Submissions? Here are a few common problems faced by Administrators with steps on how to resolve them.

Received Error Message During Call Creation

If you receive an error message when creating a Call, you should complete the following steps to resolve this issue:

• Read the error message displayed at the top of the page to understand the exact problem
• Ensure to input a Call Name (minimum 5 characters) and Introduction.
• Check you have added at least one Submission Phase to your Call
• Ensure you have added a Submission Form to this Submission Phase
• Check you have added at least one editable Field to your Submission Form
• Ensure all of your Form Field Sections have names
• Check every added Form Field has a Subject

Submitters and Reviewers are Unable to Access Call

If your users are unable to access your Call ensure to check that:

• The Call has been set to Released/Public on the Call Detail page
• Ensure you do not have any overlapping Submission Phases. This article provides more information on Managing Multiple Phases.
• Ensure the dates you have chosen for your Submission/Review Phases cover the period you would like users to access the Submission/Review Form.
• Ensure the Submitters fulfill any Submission Access Restrictions set on the Call

*Tip: You can share a direct link to your Submission Form by clicking Display Link to Submission Form on the About page of the Call Detail. This link can be shared with your Submitters to directly lead them to your Call.

Review Assignment Error Message

If you are receiving an error message when attempting to assign Reviews please ensure that:

• You have an active Review Phase set up
• Your Review Form includes at least one editable Review Criterium Field
• Ensure there is no ambiguity over which Review Phase the Submission should be assigned to. This article will provide more detail on this.

Issues with Saving Submission/Review Form

When saving a Submission/Review Form please ensure to first click Save at the bottom of the created Form, and then click Save on the top-right hand side of the Call Template to finalize your changes.

Unable to Edit Call Form

If you are attempting to edit a Call Form before Submissions have been received, you are still able to make changes directly from the Call Detail.

If you are attempting to edit a Call after Submissions have been received, you can only make the following modifications:

• Change the label of a Field
• Change the content of a Static Text Field
• Change the label of an option in a Dropdown/Autocomplete/Radio Group/Checkboxes
• Hide a Field
• Hide an option in a Dropdown/Autocomplete/Radio Group/Checkboxes

This article provides more insight on why these limitations are set and how to make the possible modifications to your Call.

Impexium Profile Fields Capture my Administrator Details After Editing a Submission

If you would like to remove your Administrator details from captured Impexium Profile Fields you should:

1. Go to the Call holding the Submission you would like to edit Submitter details in
2. Click on the Submissions tab
3. Click View next to the Submission you would like to edit details on
4. Click the three dots located on the top right of the Submission Detail
5. Click Edit
6. Change the Primary Author listed on the Submission to the original Submitter
7. Next to the captured Impexium Profile Fields you can click Re-fetch, which will once again populate this field with the original user’s details.

If you have been unable to find your issue listed above feel free to reach out to us on our Find Help page, and a member of our Support Team will reach out to you.